Client Experience Initiatives 8 FY- 2025/26

The Client Experience Initiative (CEI) focuses on improving a housing and social need that will achieve a positive outcome/s for Aboriginal people, families, and communities. This can include but not limited to initiatives around health, wellbeing, education, and employment.

We are calling for Aboriginal Organisation to identify a housing and social need that is impacting your community and outline how it can be addressed.

The Client Experience Initiative (CEI) aims to improve a need that will achieve positive outcome/s for Aboriginal people, families and communities through the implementation of an Aboriginal-led Co-design approach with successful Aboriginal Organisation, the involvement of other organisations and community members. This approach will ensure that the initiative is delivered in a way that works for local Aboriginal communities. 

To be eligible for the CEI 2025 funding grant, the following criteria must be met:

• The Applicant must be an Aboriginal Organisation as defined in NSW Aboriginal Procurement Policy.
  • An Aboriginal business is one that has at least 50% Aboriginal ownership and that is recognised through an appropriate organisation. 
    • Supply Nation
    • NSW Indigenous Chamber of Commerce, or
    • Office of the Registrar of Indigenous Corporations.
    • Or registered by the Aboriginal Housing Office NSW as an Aboriginal Community Housing Provider or Aboriginal Community Housing Organisation
    • Other
• The proposed delivery location/s must be located within New South Wales
• The applicant must be able to demonstrate that the organisations has worked in the community that the Client Experience Initiative will be delivered.
• The Applicant Organisation must not currently be in receipt of funding for the proposed initiative from any other entity. 
• The applicant must not have received funding to deliver an AHO Client Experience Initiative previously.