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Commonwealth Bank Emergency Assistance Package

Grant Closes: Unknown Value: Varies Run By: Commonwealth Bank Further Information: https://www.commbank.com.au/support/emergency-assistance-package.html

CommBank's Emergency Assistance Package is for customers and businesses affected by bushfires, floods and storms. We've also extended our Emergency Assistance Package to all volunteer firefighters. The package includes loan restructuring and waiving of selected fees and charges.

The package includes:

  • Emergency accommodation assistance for CommInsure customers whose homes have been damaged by bushfire, flood or storms
  • Expediting claims to CommInsure for customers seeking help through their home, contents and car insurance
  • Customised assistance for Commonwealth Bank home loan, credit card and personal loan customers who may experience difficulties because of the bushfire, flood or storms
  • Considering requests for additional loans including emergency credit limit increases (subject to credit approval).
  • Loan restructuring for business customers with existing loans
  • Waiving fees for temporary and damaged merchant EFTPOS terminals, as well as merchant fees on EFTPOS terminals and e-Commerce facilities until trading recommences
  • Waiving prepayment charges for the month following the event, for affected customers wishing to access term deposits and Commonwealth Investment Bonds ahead of the maturity date
  • Waiving other selected fees and charges
Last Updated: 2nd of November 2020
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Phone02 6771 0700
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Armidale NSW 2350
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Armidale NSW 2350
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