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Westpac Disaster Relief Package

Grant Closes: Unknown Value: Varies Run By: Westpac Further Information: https://www.westpac.com.au/about-westpac/sustainability/initiatives-for-you/customers-disaster-relief/

Westpac has announced that its Disaster Relief Package is available for customers who are suffering hardship as a result of the recent disasters. Westpac's Disaster Relief Packages aim to offer immediate practical help to assist customers to manage the impact of natural disasters on their finances.

Grants of up to $2000 can be accessed to help cover temporary accommodation, food and clothing.

Depending on the nature of disasters, our Disaster Relief Packages generally offer the following:

Home loan and insurance customers

  • Affected customers with Westpac home loans may apply to defer repayments for up to three months.
  • Affected Westpac customers with Home and Contents insurance may be eligible to receive assistance including emergency funds and temporary accommodation. Contact us to find out if you are eligible or to make a claim.

Business customers

  • Affected businesses with existing loans can request loan restructuring without incurring the usual bank establishment fees.
  • Affected business customers with merchant facilities are eligible to receive assistance including monthly terminal access fee waivers for up to three months. Contact us to find out if you are eligible on 1800 029 749.

Credit cards, term deposits and personal loans

  • Affected credit card customers may apply to defer repayments to their card for up to 90 days.
  • Customers wishing to purchase replacement goods may apply for a personal loan at a discounted interest rate with no establishment fee.
  • Westpac will waive interest rate adjustments for affected customers wishing to withdraw term deposits.
  • Customers experiencing severe hardship may also be offered a halt on all interest accrual on unsecured credit products for a period of up to three months.

Extending the Disaster Relief Package to support volunteer firefighters
The Disaster Relief Package has been extended to support volunteer firefighters active in fighting the current bushfires across NSW, Victoria & South Australia and offers financial assistance to affected customers including:

  • Home loan repayment deferral for up to 3 months
  • Interest waivers, fee cancellations and term extensions
Last Updated: 2nd of November 2020
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