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When regional town and village supplies are threatened by circumstances that could not be reasonably planned for, such as an extreme dry period or extreme water quality event, the NSW Government can help local water utilities to ensure critical human water needs are met. The Water Utilities branch within NSW Department of Planning, Industry and Environment can provide technical assistance and advice to local water utilities, and support when applying for financial assistance from the government.

The government can help local water utilities by providing technical and/or financial assistance to assist in managing depleted or at risk supplies, including help to implement emergency capital works or to cart water to towns, depending on the particular situation.

Where the source of supply is at very high or imminent risk of failure or has failed as the result of an extreme event, undertaking emergency capital works may be the recommended course of action. Works can include constructing emergency bore supplies, creating a temporary or permanent connection to another water source or water supply scheme, temporary emergency capital works or developing new emergency water sources.